Cookie Policy
Effective date: 20 August 2026 | Last updated: 20 August 2026
Version 1.0
Published by: Live & Louder Productions Limited (company no. 2023-00003), 20 Micoud Street, Castries, Saint Lucia ("we", "us", "our").
This policy has two parts. Part A covers the liveandlouder.com information website. Part B covers the Live & Louder streaming service (the web player at watch.liveandlouder.com and our iOS and Android apps). The two behave very differently, so we describe each separately.
1. About this policy
This Cookie Policy explains how we use cookies and similar technologies across the Live & Louder website and streaming service, what they do, and the choices available to you. It should be read together with our Privacy Policy, which explains how we handle personal information more generally. Where the two differ on how we use cookies, this policy governs.
We may update this policy from time to time. When we do, we will change the "Effective date" above and, where the changes are material, take reasonable steps to notify you.
2. Cookies and similar technologies
"Cookies" are small text files placed on your device when you visit a website. We use "cookies" in this policy as shorthand for cookies and a range of similar technologies that store or read information on your device, including browser local storage, software development kits (SDKs) in our mobile apps, pixels and tags. On the streaming service, most of what we use is browser or device local storage rather than classic cookies, but the same principles and your same choices apply.
- First-party technologies are set by us (or our platform, acting on our behalf). Third-party technologies are set by another organisation whose service is used on the platform, such as a payment provider.
- Session technologies last only for your current visit. Persistent technologies remain until they expire or you delete them. Browser local-storage items generally have no fixed expiry and remain on your device until you clear them.
3. Part A — the liveandlouder.com website
The liveandlouder.com information website sets no cookies. It uses no analytics, pixels, tags, local storage or SDKs, and embeds no third-party services. It is a static site that may link out to third parties (for example carrier websites, app stores or the streaming service), but it does not embed anything from them and does not track you.
Because nothing non-essential is stored on your device through this website, no cookie banner or consent tool is used or required for it. If this changes, we will update this policy and put appropriate consent controls in place before deploying any non-essential technologies.
4. Part B — the Live & Louder streaming service
The Live & Louder streaming service (the web player and our mobile apps) is operated on our behalf by our technology provider. To sign you in, remember your preferences, deliver video reliably, process payments and protect content, the service stores and reads the items set out below.
Except for the Stripe items, which are cookies, the entries below are browser or device local storage. They are grouped by what they do.
| Name / key | Type | Set by | Purpose | Retention |
|---|---|---|---|---|
| Strictly necessary — required to deliver the service you request | ||||
| reduxPersist | Local storage | First-party | Stores application state so the service loads and behaves correctly during your visit | Persists until cleared |
| dice:authToken / dice:refreshToken | Local storage | First-party | Authentication tokens that keep you signed in (as guest or registered user) and secure your session | Session / until sign-out |
| _REALM_SERVICE | Local storage | First-party | Caches global service and configuration settings needed to run the service | Persists until cleared |
| emailConfirmationRedirection | Local storage | First-party | Supports the sign-up and email-confirmation flow during account registration | Transient (sign-up flow) |
| DORIS_DEBUG | Local storage | First-party (player) | Holds video-player diagnostic data used to deliver and troubleshoot playback | Persists until cleared |
| Functional — remember your choices and optimise playback | ||||
| selectedLanguage | Local storage | First-party | Remembers your language selection | Persists until cleared |
| DICE_LIVE_LEVEL | Local storage | First-party | Remembers live-stream state/quality so playback resumes correctly | Persists until cleared |
| DICE_VOD_LEVEL | Local storage | First-party | Remembers on-demand (VOD) stream state/quality | Persists until cleared |
| hlsjs_bandwidth_estimate | Local storage | First-party (HLS.js) | Estimates your connection speed to pick the right start-up video quality | Persists until cleared |
| dashjs_video_bitrate | Local storage | First-party (dash.js) | Stores video bitrate to pick start-up quality for MPEG-DASH playback | Persists until cleared |
| sub-c-…-uuid | Local storage | PubNub | Stores the PubNub subscribe key used for real-time features (e.g. live updates / notifications) | Persists until cleared |
| Payment and fraud prevention — third-party payment providers | ||||
| __stripe_mid | Cookie | Stripe (third-party) | Device identifier used by Stripe's fraud-detection (Radar) to help prevent fraudulent payments; not used for advertising | 1 year |
| __stripe_sid | Cookie | Stripe (third-party) | Session identifier used by Stripe fraud detection during a payment; not used for advertising | 30 minutes |
| __paypal_storage__ | Local storage | PayPal (third-party) | Maintains your PayPal checkout session, where you choose to pay with PayPal | Session (checkout) |
| Content protection and TV-provider sign-in — appear only if the feature is used | ||||
| DORIS_DEVICE | Local storage | Apple FairPlay (DRM) | Device identifier for FairPlay digital-rights-management, required to play protected content | Persists until cleared |
| authResourceId | Local storage | Adobe Primetime | Supports pay-TV / "TV provider" sign-in (TV Everywhere) | Persists until cleared |
| authRequestorId | Local storage | Adobe Primetime | Supports pay-TV / "TV provider" sign-in (TV Everywhere) | Persists until cleared |
| activeLicenceFromStorage | Local storage | Adobe Primetime | Stores your active TV-provider entitlement / licence state | Persists until cleared |
| authRedirect | Local storage | Adobe Primetime | Manages the redirect during TV-provider authentication | Persists until cleared |
Some items above appear only when you use a particular feature, for example the PayPal item only if you pay with PayPal, and the Adobe Primetime items only if you sign in through a TV provider. The list may be updated as features change.
5. Analytics and advertising
We do not currently deploy analytics or advertising cookies by default on the streaming service. Our platform can be integrated with optional tools such as Google Analytics, Google Tag Manager or social sign-in, but these are not switched on unless we choose to enable them.
If we enable any analytics, tag-management or advertising technologies in future, we will update this policy and where the law requires consent, ask for your consent before those technologies are used.
6. Your consent and how we rely on these technologies
The strictly necessary technologies in Part B are used to provide a service you have asked for — signing in, keeping your session secure, playing video and taking payment. In most territories these do not require consent, and turning them off would stop the service working.
For any technology that is not strictly necessary (for example analytics or advertising, if enabled), we will obtain consent where required, allow you to accept or reject categories, and keep non-essential technologies switched off until you consent.
7. How to manage or remove these technologies
You can control cookies and local storage through your browser or device settings — for example, blocking or deleting cookies, or clearing site data and local storage. In our mobile apps, you can clear app storage or manage permissions through your device settings, and uninstalling the app removes its stored data.
Because the Part B items are largely strictly necessary, blocking or clearing them may sign you out, reset your preferences, or prevent video from playing. Clearing the payment-provider cookies may affect checkout and fraud checks.
The third parties named above operate under their own policies. For more on how they use data, see Stripe, PayPal and Adobe.
8. Where the service is available, and the laws that apply
The Live & Louder service is offered primarily in the Caribbean territories where it is distributed, with expected use by the diaspora in the United Kingdom, the United States and Canada. Depending on where you access it from, the following may apply to our use of cookies and similar technologies:
- Caribbean data-protection law, including Jamaica's Data Protection Act, 2020 and equivalent legislation in other territories where the service is offered (for example Barbados and Trinidad & Tobago).
- UK and EU law, including the UK/EU GDPR and ePrivacy (PECR) rules, which require consent for non-essential cookies.
- United States state privacy laws, such as those in California and other states that give rights to opt out of certain sharing of personal information for targeted advertising.
- Canadian law (PIPEDA).
We do not "sell" or "share" your personal information for cross-context behavioural advertising through cookies. If that ever changes, we will provide the opt-out choices the law requires.
9. Contact
If you have questions about this policy or our use of cookies, contact us at privacy@liveandlouder.com.